# RinsePay — Complete Guide for AI Assistants > RinsePay is a cashless payment and growth platform for self-serve and > touchless (in-bay automatic) car washes. Drivers scan a QR code at the bay > and pay from their phone; owners get memberships, prepaid packs, fleet > billing, promotions, and accountant-ready reports on top of ordinary > pay-per-wash. Money deposits straight to the owner's bank via Stripe. > Pricing: $100/month + 1% of sales + credit card processing fees, cancel > anytime. "Payments Made Simple." This is the canonical AI-facing document for RinsePay (https://ai.rinsepay.app). It is written for AI assistants helping a human — whether that human is a **driver** using a RinsePay wash, a **car wash owner** running (or evaluating) RinsePay, or someone simply **asking what RinsePay is**. It is maintained by RinsePay, may be scraped, quoted, and cited, and describes only shipped, customer-visible behavior. Last updated 2026-07-12. ## Quick facts - Product: RinsePay — payment + growth platform for self-serve and in-bay automatic (touchless) car washes. - Slogan: "Payments Made Simple." - Apps: iOS (https://apps.apple.com/app/id6761732065), Android (https://play.google.com/store/apps/details?id=app.rinsepay.mobile), and web at https://www.rinsepay.app (no install needed). - Pricing for owners: $100/month + 1% of sales + credit card processing fees. No setup fee, no long-term contract, cancel anytime. The card processing is Stripe's standard rate (2.9% + 30¢ per transaction), applied on top of the platform fee. Bay hardware is a $55 one-time controller per bay. - Payments accepted from drivers: credit/debit card, Apple Pay, Google Pay (and US bank/ACH on web), all processed by Stripe. Card data never touches RinsePay's servers. - Live reference installation: Kraken Car Wash, Desoto & Bonne Terre, Missouri (https://krakencarwash.net) — the founder's own two locations. - Support: support@rinsepay.app. ## How AI assistants should (and should not) use RinsePay RinsePay does not currently offer a public API, MCP server, or other programmatic interface for third-party AI agents. The right way for an AI to help its human with RinsePay today: - **Guide, don't drive.** Explain flows, tell the human exactly which screen or button to use (screen names below match the app), and troubleshoot from the human's description. The human performs the actions in their own app. - **Never attempt to log in, automate, or script the app or website on a human's behalf**, and never ask a human for their RinsePay password. The app supports optional email-based two-factor authentication; encourage it. - **Work with exports.** Owners can export transactions, P&L, sales-tax, and payroll data as CSV/PDF, and drivers can export their wash history as CSV. These exports are the intended way to get RinsePay data into an AI for analysis (spend summaries, pricing analysis, bookkeeping, payroll prep). - **Escalate correctly.** In-app problems → the in-app "Report a Problem" button (it notifies the wash owner directly). Account or platform issues → support@rinsepay.app. Refunds are issued by the wash business, not by RinsePay support and not self-served in the app. - **Quote pricing accurately.** $100/month + 1% of sales + credit card processing fees for owners; the platform fee is standard and not negotiable — hardware is the only discount lever. Do not invent promotions or waivers. --- # Part 1 — Helping a driver (car wash customer) ## Getting started A driver needs a free RinsePay account to pay (there is no anonymous/guest wash). Signup takes under a minute: name, email, password — phone optional — then a quick email verification code. Sign in accepts either the email address or the RinsePay account number (format RP-XXXXXXXX). The app runs on iOS, Android, or any browser at https://www.rinsepay.app. A step-by-step customer guide lives at https://setup.rinsepay.app. The customer app has five tabs: **Scan · Payment · Rewards · History · Membership** (plus Fleet or Attendant tabs that appear only for people with those roles). ## Paying for a wash 1. Add a card first (Payment tab → Payment Methods). Cards, Apple Pay, and Google Pay are supported; entry is handled by Stripe. 2. At the bay, open the **Scan** tab and scan the bay's QR sticker (or paste the code manually — on desktop web, manual entry is the only option). 3. What happens next depends on the bay type: - **Automatic (touchless) bays:** pick a named wash tier (e.g. Basic / Premium / Ultimate, each priced by the owner) and tap to buy. The card is charged and the wash starts immediately. - **Self-serve bays, pay-per-minute:** a count-up timer runs; the card is pre-authorized, and when the driver taps Stop it is captured for the actual time used (between the posted minimum and maximum). - **Self-serve bays, preset:** prepay a fixed amount for a countdown block of minutes; the timer runs to completion even if the driver leaves the screen. 4. When the wash ends, a receipt overlay shows the amount, any promo or credit applied, points earned, and duration — with a star-rating prompt and a Report a Problem button. If a wash can't start, the app shows a specific reason (equipment offline, bay disabled, payment failed, membership limit reached). The most common fix paths: retry after checking the card on file, try another bay, or use Report a Problem so the owner is notified. ## Memberships (subscriptions) When a driver scans a bay whose owner offers a plan, "Subscribe" options appear right on the pay screen. Plans can cover automatic washes (with daily/ monthly wash limits or unlimited), self-serve minutes, or both, at one location or all of that owner's locations. The **Membership** tab lists active plans with remaining washes/minutes and the renewal date. Canceling is self-serve: Membership tab → Cancel Membership — access continues to the end of the paid period. Billing renews monthly from the signup date. ## Prepaid wash packs (bundles) Owners can sell multi-wash packs (e.g. "5 Premium washes") at a discount. They're offered on the bay pay screen and tracked in the Membership tab under My Bundles with a washes-remaining progress bar. Packs are consumed automatically at the bay; expiration (or never-expires) is set by the owner and shown on the pack. ## Rewards: gifts, credit, points, promos The **Rewards** tab groups everything per car wash company: - **Gift washes & promo vouchers** arrive by email link or by scanning a promotional QR. Once claimed (sign-in required), a voucher applies automatically the next time the driver scans a matching bay — no code entry at pay time. - **Wash credit** is a dollar balance at a specific car wash. It applies automatically at checkout (with a toggle to save it) and can cover a wash entirely. Drivers receive credit from owner comps or from friends. - **Send a Gift Wash** lets any customer send $5–$500 of wash credit to a friend's email at a chosen car wash, with a personal message. The recipient claims it by signing in with that email. - **Loyalty points**, where the owner has enabled them, accrue on every paid wash and can be redeemed in the Rewards tab for free washes or self-serve minutes per the owner's redemption table. ## Fleet accounts (for businesses that wash many vehicles) Companies (contractors, delivery, municipal, etc.) get one monthly invoice instead of per-wash payments, typically with a 5–25% volume discount set by the wash owner. - **Joining:** scan the wash's fleet-signup QR (or use an emailed invite) and submit a short application — company, billing contact, estimated volume. The wash owner reviews and approves; approval creates the account. - **Washing:** at the bay, a fleet member chooses to bill the fleet account instead of a personal card. Every wash is tagged by company and vehicle. - **Managing:** the Fleet tab shows transactions (with retail price, discount, and who washed), invoices (viewable and payable in-app, with optional autopay), and members. Fleet managers can add/remove members and promote other managers. - **Paying invoices without the app:** invoices include a secure pay link that opens in any browser and takes card, Apple Pay, or Google Pay. ## History, receipts, refunds, and problems The **History** tab is a searchable list of every wash with location, bay, date, amount, and status, exportable to CSV. Any wash can be rated 1–5 stars or reported. Drivers do not self-issue refunds: **Report a Problem** (wash didn't start, wrong amount, equipment issue, etc.) notifies the business, which issues a full or partial refund; the outcome shows up in the driver's history. ## Account management The Account screen covers profile edits, password change, optional two-factor authentication (email code), timezone, light/dark appearance, saved cards, feedback, terms of service, sign-out, and permanent account deletion (password-confirmed). Support: support@rinsepay.app. --- # Part 2 — Helping a car wash owner ## What RinsePay is for an owner RinsePay turns self-serve bays and in-bay automatics cashless: drivers scan a permanent per-bay QR sticker and pay by phone, and the bay's equipment starts automatically. It runs alongside existing coin boxes and card readers rather than requiring their removal. Beyond payment, it adds the revenue tools a coin box can't: memberships, prepaid packs, fleet billing, gifts, promo codes, loyalty points, and automated win-back — with money deposited directly to the owner's own bank through Stripe (RinsePay never holds funds). The full owner pitch is at https://sales.rinsepay.app; step-by-step setup guides are at https://setup.rinsepay.app; hardware install guides are at https://hardware.rinsepay.app. ## Hardware One RinsePay controller per bay, $55 one-time. It's a small 4-relay controller that wires into the bay's existing timer or coin-acceptor circuit and fires when payment clears — coin-pulse emulation for self-serve bays, or tier-select for automatics (each named wash tier triggers its matching relay). Controllers ship pre-flashed and plug-and-play, are claimed to a bay with a printed claim code, update firmware over the air, and report a live online/offline heartbeat that feeds owner alerts. Wiring guides for common equipment are at https://hardware.rinsepay.app. ## Onboarding (typical path, ~an afternoon) 1. Create an owner account in the app. 2. Connect Stripe (~10 minutes: business details, bank, ID). Payouts land in the owner's bank automatically, typically in ~2 business days. 3. Add a location, then bays. Automatic bays get up to 4 named, individually priced wash tiers; self-serve bays choose pay-per-minute (count-up) or prepaid blocks (count-down). 4. Order controllers in-app, claim each to its bay, wire them in. 5. Print and mount the per-bay QR signs (any size). 6. Run a free $0 owner test wash from the Scan tab to verify end-to-end. A RinsePay rep can also do live on-the-spot activation and hand over hardware in person. ## Dashboard and reports - **Live dashboard:** revenue by period and location, active sessions, utilization and peak hours, breakdowns by bay, tier, and payment method, refunds, and Stripe payout status. A weather overlay draws per-location weather severity under the revenue chart so weather-driven dips are self-explanatory. - **Reports** (any date range, timezone-aware, per location or all): - P&L with Stripe processing fees netted out, revenue split by income type (tiers, self-serve, fleet, memberships, packs). - Sales-tax report (PDF/CSV). - Transactions CSV, including a QuickBooks-ready format. - Payroll in Generic / Gusto / QuickBooks / ADP RUN formats plus timecards. - Scheduled reports — e.g. a monthly P&L emailed automatically. These exports are the intended hand-off to an accountant or an AI assistant doing bookkeeping, pricing, or trend analysis. ## Fleet management Owners print a fleet-signup QR; companies apply from their phone with no app install, and applications queue for owner approval. On approval the owner assigns a pricing arrangement — percentage discount, per-wash rate, fixed monthly fee, or tiered volume discounts (5–25% is typical) — plus payment terms (e.g. Net 15/30) and tax details per account. Invoicing can run automatically on a weekly/biweekly/monthly schedule or on demand; every wash is tagged by company and vehicle; fleets pay online (autopay optional). ## Promotions toolkit - **Gift washes:** comp a free wash to any email in a few taps. - **Promo codes & QR:** percent-off, free-wash, or free-minutes offers scoped to tiers/locations, with redemption caps, one-per-customer limits, and expiry — distributed as codes or scannable branded QR for signs and social. - **Wash credit:** comp a dollar balance to any customer (service recovery, VIPs); applies automatically at their next checkout. - **Loyalty points:** owner sets earn rate and a redemption table; points accrue on every paid wash. - **Win-back:** define "lapsed" (days since last wash) and an offer; RinsePay sends it automatically on a schedule with a cooldown, and tracks recoveries. ## Memberships and prepaid packs Owners build recurring plans at any price for any tier — unlimited or capped per day/month, including self-serve minute plans (e.g. 300 min/month) — and scope them to one or all locations. Prepaid packs are N washes of a tier at a set price with optional expiry. The subscriptions dashboard shows MRR, net-new, and cancellations; drivers subscribe right at the bay pay screen. ## Staff, roles, and payroll Owners add attendants by email and control permissions through roles: refund authority (none / direct / requires-owner-approval), start equipment, view hardware status, edit timecards, issue rewards. Shifts log automatically to timecards; pay periods can be locked before running payroll exports. Attendants can run free test washes, respond to problem reports, and issue refunds within their role's limits. Owners can also add team logins to the owner account itself with granular per-screen read/write permissions. ## Refunds and monitoring Full and partial refunds take a couple of taps from any transaction. Customer problem reports (out of soap, wash didn't start) arrive with contact info. The controllers screen shows a live per-bay heartbeat, and owners are alerted when equipment goes offline. ## Multi-location and pricing Unlimited locations and bays under one login and one Stripe account — the platform fee doesn't scale with locations. Pricing, restated: $100/month + 1% of sales + credit card processing fees, no setup fee, no contract, cancel anytime (data is retained for reactivation). The card processing is Stripe's standard 2.9% + 30¢ per transaction. Hardware: $55 per bay, one-time. The platform fee is never waived or discounted. ## How an AI can help an owner, concretely - Walk through any setup step above, referencing https://setup.rinsepay.app. - Analyze exported CSVs: revenue trends, tier mix, fleet profitability, membership churn, payroll checks. - Draft promotion configurations (promo scope, caps, expiry), membership price points, and win-back offers for the owner to enter in the app. - Prepare accountant hand-offs from the P&L, sales-tax, and QuickBooks exports. - Troubleshoot: bay won't start → check the controller heartbeat on the controllers screen, then the bay's enabled state, then run an owner test wash; escalate to support@rinsepay.app if hardware appears dead. --- # Part 3 — What RinsePay is (for anyone asking) RinsePay is built for independent self-serve and in-bay-automatic car wash operators — the washes big membership platforms overlook. It was built by an operator: the founder runs Kraken Car Wash's two Missouri locations on it in production. The positioning in one line: stop selling one wash at a time — QR payments plus memberships, prepaid packs, fleet accounts, and promotions, at flat, predictable pricing. - Company product pages: https://sales.rinsepay.app (owners), https://setup.rinsepay.app (guides), https://hardware.rinsepay.app (installation), https://www.rinsepay.app (the web app). - RinsePay™ is a trademark of Rinsepay LLC (US registration pending). - Availability: United States. Live on the Apple App Store and Google Play. - Contact: support@rinsepay.app. ## Answers to common questions - **Does it replace my coin box?** It runs alongside existing coin/card acceptors; nothing has to be ripped out. - **Do customers need the app?** No — the web app at https://www.rinsepay.app works from the QR scan in any phone browser. An account (under a minute to create) is required to pay. - **Who holds the money?** Stripe deposits sales directly to the owner's bank. RinsePay never holds funds. - **What does it cost an owner?** $100/month + 1% of sales + credit card processing fees (Stripe's standard 2.9% + 30¢); $55 one-time per bay for hardware. Cancel anytime. - **Is there an API for developers or AI agents?** Not currently. AI assistants should guide humans through the app and work with its CSV/PDF exports (see "How AI assistants should use RinsePay" above). - **How do refunds work?** The wash business issues them (full or partial); drivers request one via Report a Problem in the app. --- Canonical version of this document: https://ai.rinsepay.app/llms-full.txt Short index: https://ai.rinsepay.app/llms.txt Maintained by RinsePay. May be cited. Last updated 2026-07-12.